FAQ/s

Cherry Roam is a hotspot travel Wi-Fi device that provides up to 4G/LTE data speed ensuring a fast, stable and secured internet connection globally.
This is a SIM-less solution powered by, GlocalMe®, where it enables users to seamlessly and automatically connect to any partner network across 100+ countries worldwide.

Below are the detailed product specifications of Cherry Roam.

Cherry Roam is compatible to over 100+ countries with the following network frequencies:
  • LTE-FDD Band: 1/2/3/4/5/7/8/9/17/19/20
  • LTE-TDD Band: 38/39/40/41
  • WCDMA Band: 1/2/4/5/6/8/9/19
  • GSM: 850/900/1800/1900 MHz
  • CDMA/EVDO: BCO/BC1
You can share the connection simultaneously across five (5) devices such as: smartphones, tablets, laptops, and smart watches.
Definitely! Aside from having your own secure private hotspot device, Cherry Roam has a strong network security feature with Wi-Fi encryption standard WPA2. This feature protects your private and work data from being hacked compared to connecting in public Wi-Fi spots.
Absolutely! The device comes with a dual-SIM slot, so you can use this as a regular hotspot device locally (in the Philippines). Plus, you can also use it as a power bank with its 5,350 mAh battery capacity.
The Cherry Roam device retails at P6, 990 SRP.
Yes, you can rent a Cherry Roam device through our website (www.rental.cherryroam.com.ph) at least five (5) days before your departure date.
CherryRoam is available for purchase through our website (www.cherryroam.com.ph/order), or you can visit select Cherry Mobile stores below.
For the meantime, we will deliver the device straight to your doorstep, or you can also pick-up in our partner solutions centers.
For any order modifications, please send an email to support@cherryroam.com.ph or call us at (02) 909-4909.
The delivery cost will be determined depending on your delivery location. The shipment cost will be discussed in detail in your order.
The device is fully touchscreen with a 4” screen display for a user-friendly device navigation. Monitor your actual usage real-time in the device itself. For the retail device, you just have to download the Cherry Roam app, create your account, and then bind it with your Cherry Roam device IMEI. For the rental device, you just have to turn on your device upon your arrival in your destination.
The Cherry Roam app will be available for download in the Google Play Store and Apple App Store, for free. Just create your account to manage your roaming packages. Note: the app is only applicable to the retail device; no app needed for the rental device
There are several ways to purchase your packages depending on the type of device you have: For the retail device, you can purchase via the Cherry Roam app linked with your device under Data Store For the rental device, you can top-up or purchase the roaming data packages through the Cherry Roam website (www.cherryroam.com.ph).
With the flexible global rates, Cherry Roam empowers you to be in-control of your data usage and spending, depending on your usage needs. It’s like buying a prepaid promo package!
Cherry Roam enables you to connect to up to 100+ countries worldwide. For a more detailed list of countries, please go to the Rates tab in our website.
This is a 24-hour unlimited internet access with speeds up to 4G/LTE*, if you reach 1GB data usage within 24-hours, will be throttled down to 256Kbps – able to access search engines, maps, and chat. High-speed browsing will be reset every 12MN PST. *Note: maximum speed may vary per country depending on local data networks
There are two (2) Cherry Roam Day Pass packages: Global Day Pass for P500 per day – Get 1GB High-speed data + Unlimited Browsing data to over 100+ countries worldwide Asian Day Pass for P350 per day – Get 1GB High-speed data + Unlimited browsing data to 14 Asian countries. See more details under the Rates tab.
  • 42 hours of browsing the web
  • 50 hours of browsing your Facebook page or 2,000 posts with pictures (without video streaming)
  • 16 hours of Google Maps
  • 4 hours of chatting on Skype
  • 11,800 emails
  • 4 hours of standard video on YouTube
  • 33,332 messages chatting on WhatsApp
  • 250 tracks on Spotify