Device Set-up (not applicable to rental devices)

Your purchase will include: (1) Cherry Roam device, (1) micro USB cable and (1) User app guide
You first have to download the CherryRoam app using your personal smartphone in the Google Play Store or Apple App Store, for free. Then create your account and verify your email. (Note: password should be alphanumeric and case sensitive)
No. For rental devices, your package is already credited to the device. Just turn ON your device once you arrive in your country of destination, and you’re good to go!
Once you have an account, you now need to pair your app toy our CherryRoam device. You may click the link for the step-by-step illustration: How to Pair
That is a free data package accessible only in the Philippines. It signifies that you have successfully paired your app and device, and may now proceed to purchase data packages or credits.
These may appear if you are still in the Philippines. Your data package will be activated or will reflect in your device, once you arrive in your country of destination.
From your CherryRoam app, select My Device. Then if you see your device IMEI reflected in the app, you’re already paired. Note: It will naturally indicate “Not connected” under Device Status if you do not have an activate data package or if you’re still in the Philippines.
From the app, just select Data Store > select your data package or country > then pay via PayPal or credit card. It will reflect within 2 minutes from purchase. You can check your availed data package by selecting My Account > under My Packages. Note: If you are still in the Philippines, your package status will reflect “not activated”. It will be automatically “Activated” upon arriving in your country of destination. You may also click the link for the step-by-step illustration: How to Buy Credits
Yes! So aside from directly purchasing the data package you need, you can also purchase roaming credits equivalent to (PhP) via the app. Use the roaming credits to purchase the promo that you need, or for future travel use. Only valid for retail devices.
From your app, go to Data Store > Top-up > select the denomination > Pay via PayPal or credit card. You may also click the link for the step-by-step illustration: How to Buy Credits
No, the roaming credits has no load or wallet expiry. You can store it in your account at all times and register to the data packages as needed or be charged with regular roaming rates of Php2 per 1MB.
Yes, you can either purchase the data packages or top-up credits within the Cherry Roam app. And purchases can also be made in advanced. Your newly topped-up package will reflect real-time as well.
Yes, pre-purchased data packages will remain in your account for 365 days as long as it’s not activated.
Yes, if you purchased a data MB or Per GB data package, you may cancel within 7 days from purchase and the amount will be returned as credits or to your PayPal account. However, if you purchased a Day Pass package (Global or Asia), the validity will automatically start upon purchase and can no longer be cancelled.