Frequently Asked Questions

Can I cancel my data package?

Only multi-country data packages and country-specific data packages may be cancelled within 7 days from date of purchase and the amount will be returned as credits or to your PayPal account. If you purchased a Day Pass package (Global or Asia), the validity will automatically start upon purchase and can no longer be cancelled.

Does your data packages expire?

Yes, data packages have an expiry date. Pre-purchased data packages will remain in your account for 365 days as long as it’s not activated.

What is CloudSIM technology?

Cherry Roam has partnered with GlocalMe, a solutions provider of CloudSIM technology. With CloudSIM technology, you no longer need to have a local SIM card in order to gain a local internet connection in your destination country. Simply avail any of the Cherry Roam data packages that match your destination and you can already connect to the strongest network in the area. CloudSIM technology automatically switches to the strongest network depending on their strength giving Cherry Roam users a strong and reliable internet connection.

What countries are included in your Cherry Roam Asia Multi-Country Pass and Asia Unlimited Day Pass?

Here is a list of the countries that are covered under the Asia Multi-Country Pass and Asia Unlimited Day Pass: Cambodia, China, Hong Kong, Indonesia, Japan, Korean, Laos, Macau, Malaysia, Myanmar, Singapore, Taiwan, Thailand, Vietnam.

What countries are included in your South Asia Multi-Country Pass?

Here is a list of countries that are under the South Asia Multi-Country Pass:

Bangladesh, India, Mongolia, Nepal, Pakistan, Sri Lanka, Kazakhstan.

In which countries can I use Cherry Roam?

Cherry Roam has coverage in more than 140 countries. Here is a list of countries where you can use your Cherry Roam travel pocket wifi:

Will you add more countries to your list of coverage?

While the coverage of Cherry Roam is already extensive, let us know which countries would you like us to add to our list. We would be thrilled to hear your feedback.

Can I use my data packages here in the Philippines?

No, you cannot use the Asia data package or the Asia Unlimited Day Pass in the Philippines. You need to have a local SIM card and make use of the microSIM card slot of your Cherry Roam device if you wish to use your Cherry Roam in the Philippines.

I don’t want to buy a travel pocket wi-fi. Can I just rent a device?

Yes, Cherry Roam also offers travel pocket wifi rental services. You can learn more about the rental offers here > Link to Rental Page

What device is available for rental?

Only the sleek and lightweight T1 Style is available for rental.

Do I really need to download the Cherry Roam mobile application?

Yes, downloading the Cherry Roam app lets users gain full control over their Cherry Roam experience. Through the app, users can purchase data packages, top up wherever they are without having to call our customer support or log on to websites-- users can do so through the mobile application.

When should I book a Cherry Roam if I want to rent a travel pocket wi-fi?

You must book a Cherry Roam at least 5 days before your trip start date. If less than 5 days, please call our customer support hotline to check if your order can be accommodated.

Do you have pick-up/ drop-off centers? Where are they located?

Yes, aside from home deliveries, you can also opt for device pick-up in our partner locations. Here is our list of our pick-up and drop off centers:

Location Address
Cherry Mobile Customer Solutions - SM North EDSA 4th Floor Cyberzone, SM Annex SM North Edsa, Quezon City
Cherry Mobile Customer Solutions - Las Pinas Hernz Arcade 481 Real St. Alabang Zapote Road Almanza 1, Las Piñas City
Cherry Mobile Customer Solutions - Marikina Unit 8 Mr Complex, Gil Fernando Ave., San Roque, Marikina City (Corner Marcos Highway)
Cherry Mobile Customer Solutions - Ermita 103 Pearl Of The Orient Tower No. 1240 Roxas Blvd. Ermita, Manila City
Cherry Mobile Customer Solutions - Mandaluyong 2nd Floor Mandala Park, Shaw Blvd., Mandaluyong City
Cherry Mobile Customer Solutions - Taguig Unit 22 3rd Floor Puregold Taguig Gen. Luna St. Corner P. Cruz Brgy. Tuktukan, Taguig City
Cherry Mobile Customer Solutions - SM City Iloilo 3rd Floor Cyberzone Area, SM City Iloilo, Mandurriao, Iloilo City
Cherry Mobile Customer Solutions - Baguio 2nd Floor Baguio Center Mall Magsaysay Ave Corner Rajah Soliman St., Baguio City
Cherry Mobile Customer Solutions - Davao 3Rd Floor Gaisano Mall Of Davao, J. P. Laurel Avenue Bajada, Davao City
Cherry Mobile Customer Solutions - SM CDO Downtown Premier 3rd Floor SM CDO Downtown Premier Claro M. Recto Avenue Corner Osmeña Street Cagayan De Oro, Misamis Oriental
Cherry Mobile Customer Solutions - Robinsons Valencia Level 2 Robinsons Place Valencia, Purok 15 Bagontaas Valencia City, Bukidnon
Cherry Mobile Customer Solutions - Cebu 2nd Floor M2 Business Center Escario St. Corner Clavano St. Cebu City
Cherry Mobile Customer Solutions - Bacolod Eusebio Arcade, Corner Araneta Ave. Hernaez St , Bacolod, Negros Occidental
Cherry Mobile Customer Solutions - Calamba 2nd Floor Paseo Uno De Calamba Brgy. Paciano Rizal Calamba City Laguna
Cherry Mobile Customer Solutions - Dagupan A. B. Fernandez Avenue Eastgate Plaza, Dagupan City
Cherry Mobile Customer Solutions - Dasmarinas RVV Eighty Eight Commercial Center - 2/F, Unit 7 Jose Abad Santos Ave. Salitran 2, Dasmariñas City
Cherry Mobile Customer Solutions - Dumaguete Filoil Foodnet, Bag-Ong Taytayan, Calindagan, Dumaguete City
Cherry Mobile Customer Solutions - Gen. Santos Lourdes Llido Bldg. J. Catolico Sr. Avenue, General Santos City
Cherry Mobile Customer Solutions - Legazpi City 2nd Floor Rosauro Bldg, Landco Business Park, Brgy Capantawan, Legazpi City
Cherry Mobile Customer Solutions - Lipa 2nd Floor Big Ben J. P. Laurel Highway Lipa City, Batangas
Cherry Mobile Customer Solutions - Lucena 230 Merchan St. Lucena City, Quezon
Cherry Mobile Customer Solutions - Malolos Central Point Plaza Brgy. Dakila  Mc Arthur Highway Malolos, Bulacan
Cherry Mobile Customer Solutions - Tacloban YPL Bldg 3 Door 2 P. Burgos St., Tacloban City
Cherry Mobile Customer Solutions - Zambaonga Ground Floor Unit 7 Jasmin Tower Buenavista St. Cor. Mayor Jaladon St., Zamboanga City
What happens if I run out of data while traveling?

Don’t worry. You can easily reload and top-up your account through the Cherry Roam mobile application. Payment options are thru your Cherry Roam mobile wallet, credit card, or PayPal.

Why don’t I have any signal when I turn on the device?

If you see the “Service Not Connected” message, it means that you do not have an active data package for the country you are currently in. Once a data package has been availed, Cherry Roam automatically gains a signal connection when you arrive in your destination country.

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