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Only multi-country data packages and country-specific data packages may be cancelled within 7 days from date of purchase and the amount will be returned as credits or to your PayPal account. If you purchased a Day Pass package (Global or Asia), the validity will automatically start upon purchase and can no longer be cancelled.
Yes, data packages have an expiry date. Pre-purchased data packages will remain in your account for 365 days as long as it’s not activated.
Cherry Roam has partnered with GlocalMe, a solutions provider of CloudSIM technology. With CloudSIM technology, you no longer need to have a local SIM card in order to gain a local internet connection in your destination country. Simply avail any of the Cherry Roam data packages that match your destination and you can already connect to the strongest network in the area. CloudSIM technology automatically switches to the strongest network depending on their strength giving Cherry Roam users a strong and reliable internet connection.
Here is a list of the countries that are covered under the Asia Multi-Country Pass and Asia Unlimited Day Pass: Cambodia, China, Hong Kong, Indonesia, Japan, Korean, Laos, Macau, Malaysia, Myanmar, Singapore, Taiwan, Thailand, Vietnam.
Here is a list of countries that are under the South Asia Multi-Country Pass:
Bangladesh, India, Mongolia, Nepal, Pakistan, Sri Lanka, Kazakhstan.
Cherry Roam has coverage in more than 140 countries. Here is a list of countries where you can use your Cherry Roam travel pocket wifi:
While the coverage of Cherry Roam is already extensive, let us know which countries would you like us to add to our list. We would be thrilled to hear your feedback.
No, you cannot use the Asia data package or the Asia Unlimited Day Pass in the Philippines. You need to have a local SIM card and make use of the microSIM card slot of your Cherry Roam device if you wish to use your Cherry Roam in the Philippines.
Yes, Cherry Roam also offers travel pocket wifi rental services. You can learn more about the rental offers here > Link to Rental Page
Only the sleek and lightweight T1 Style is available for rental.
Yes, downloading the Cherry Roam app lets users gain full control over their Cherry Roam experience. Through the app, users can purchase data packages, top up wherever they are without having to call our customer support or log on to websites-- users can do so through the mobile application.
You must book a Cherry Roam at least 5 days before your trip start date. If less than 5 days, please call our customer support hotline to check if your order can be accommodated.
Yes, aside from home deliveries, you can also opt for device pick-up in our partner locations. Here is our list of our pick-up and drop off centers:
|Cherry Mobile Customer Solutions - SM North EDSA||4th Floor Cyberzone, SM Annex SM North Edsa, Quezon City|
|Cherry Mobile Customer Solutions - Las Pinas||Hernz Arcade 481 Real St. Alabang Zapote Road Almanza 1, Las Piñas City|
|Cherry Mobile Customer Solutions - Marikina||Unit 8 Mr Complex, Gil Fernando Ave., San Roque, Marikina City (Corner Marcos Highway)|
|Cherry Mobile Customer Solutions - Ermita||103 Pearl Of The Orient Tower No. 1240 Roxas Blvd. Ermita, Manila City|
|Cherry Mobile Customer Solutions - Mandaluyong||2nd Floor Mandala Park, Shaw Blvd., Mandaluyong City|
|Cherry Mobile Customer Solutions - Taguig||Unit 22 3rd Floor Puregold Taguig Gen. Luna St. Corner P. Cruz Brgy. Tuktukan, Taguig City|
|Cherry Mobile Customer Solutions - SM City Iloilo||3rd Floor Cyberzone Area, SM City Iloilo, Mandurriao, Iloilo City|
|Cherry Mobile Customer Solutions - Baguio||2nd Floor Baguio Center Mall Magsaysay Ave Corner Rajah Soliman St., Baguio City|
|Cherry Mobile Customer Solutions - Davao||3Rd Floor Gaisano Mall Of Davao, J. P. Laurel Avenue Bajada, Davao City|
|Cherry Mobile Customer Solutions - SM CDO Downtown Premier||3rd Floor SM CDO Downtown Premier Claro M. Recto Avenue Corner Osmeña Street Cagayan De Oro, Misamis Oriental|
|Cherry Mobile Customer Solutions - Robinsons Valencia||Level 2 Robinsons Place Valencia, Purok 15 Bagontaas Valencia City, Bukidnon|
|Cherry Mobile Customer Solutions - Cebu||2nd Floor M2 Business Center Escario St. Corner Clavano St. Cebu City|
|Cherry Mobile Customer Solutions - Bacolod||Eusebio Arcade, Corner Araneta Ave. Hernaez St , Bacolod, Negros Occidental|
|Cherry Mobile Customer Solutions - Calamba||2nd Floor Paseo Uno De Calamba Brgy. Paciano Rizal Calamba City Laguna|
|Cherry Mobile Customer Solutions - Dagupan||A. B. Fernandez Avenue Eastgate Plaza, Dagupan City|
|Cherry Mobile Customer Solutions - Dasmarinas||RVV Eighty Eight Commercial Center - 2/F, Unit 7 Jose Abad Santos Ave. Salitran 2, Dasmariñas City|
|Cherry Mobile Customer Solutions - Dumaguete||Filoil Foodnet, Bag-Ong Taytayan, Calindagan, Dumaguete City|
|Cherry Mobile Customer Solutions - Gen. Santos||Lourdes Llido Bldg. J. Catolico Sr. Avenue, General Santos City|
|Cherry Mobile Customer Solutions - Legazpi City||2nd Floor Rosauro Bldg, Landco Business Park, Brgy Capantawan, Legazpi City|
|Cherry Mobile Customer Solutions - Lipa||2nd Floor Big Ben J. P. Laurel Highway Lipa City, Batangas|
|Cherry Mobile Customer Solutions - Lucena||230 Merchan St. Lucena City, Quezon|
|Cherry Mobile Customer Solutions - Malolos||Central Point Plaza Brgy. Dakila Mc Arthur Highway Malolos, Bulacan|
|Cherry Mobile Customer Solutions - Tacloban||YPL Bldg 3 Door 2 P. Burgos St., Tacloban City|
|Cherry Mobile Customer Solutions - Zambaonga||Ground Floor Unit 7 Jasmin Tower Buenavista St. Cor. Mayor Jaladon St., Zamboanga City|
Don’t worry. You can easily reload and top-up your account through the Cherry Roam mobile application. Payment options are thru your Cherry Roam mobile wallet, credit card, or PayPal.
If you see the “Service Not Connected” message, it means that you do not have an active data package for the country you are currently in. Once a data package has been availed, Cherry Roam automatically gains a signal connection when you arrive in your destination country.