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- Rates and Data Packages
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- Warranty and Repairs
- Basic Troubleshooting
Please contact our customer support immediately at firstname.lastname@example.org. Take note also that customers will be charged a specific amount depending on whether the customer availed an insurance or not. The total amount will be provided by the customer support once full details of the incident has been reported.
Customers should return the Cherry Roam rental device two (2) days after their travel end date. If the customer fails to return the device within this period, the customer will be charged PHP 100.00 per day until the device has been returned.
We accept credit/ debit card, cash-on-delivery, bank over-the-counter, non-bank over-the-counter and WeChatPay.
Here is a list of our bank and non-bank partners:
|Over-the-Counter Bank Partners||Over-the-Counter Non-Bank Partners|
|BDO||China Bank||M Lhuillier||Smart|
|BPI||UCPB||Tambunting Pawnshop||Ever Gotesco|
|Eastwest Bank||Maybank||Bayad Center||SM Business Center|
|Metrobank||Landbank||LBC||PNB Global Remit|
Yes, you can cancel your order as long as it has not been shipped to your provided address. For order cancellations, please contact our customer support at email@example.com
Yes, we have nationwide delivery.
No, we do not have international shipping.
Shipping usually takes 3-5 business days after your order leaves our warehouse. You may track your order here.
Shipping fee varies for retail purchases and for rental because we charge two-way for rental devices to cover for the return delivery.
For Metro Manila orders, we have a flat rate shipping fee of PHP100.00. For provincial orders, we have a flat rate delivery of PHP150.00
For Metro Manila, we have a flat rate shipping fee of PHP150.00. For provincial orders, we have a flat rate delivery of PHP 250.00
Yes, you may pick up your order from our head office located in 901 Apacible Street corner Leon Guinto Street, Ermita, Manila. We also have other pick-up sites.
Yes, Cherry Roam devices have a warranty of 1 year from date of purchase.
Within one (1) year of purchase of a Cherry Roam travel pocket wifi, you are entitled to free repair for non-artificial damage. Customers may return their Cherry Roam device within seven (7) days from date of purchase if the device is found to be defective upon purchase. Customers are required to present their proof of purchase when availing of the warranty.
Cherry Mobile Customer Solutions are located in key cities across the Philippines. You can find them in these locations:
|Cherry Mobile Customer Solutions - SM North EDSA||4th Floor Cyberzone, SM Annex SM North Edsa, Quezon City|
|Cherry Mobile Customer Solutions - Las Pinas||Hernz Arcade 481 Real St. Alabang Zapote Road Almanza 1, Las Piñas City|
|Cherry Mobile Customer Solutions - Marikina||Unit 8 Mr Complex, Gil Fernando Ave., San Roque, Marikina City (Corner Marcos Highway)|
|Cherry Mobile Customer Solutions - Ermita||103 Pearl Of The Orient Tower No. 1240 Roxas Blvd. Ermita, Manila City|
|Cherry Mobile Customer Solutions - Mandaluyong||2nd Floor Mandala Park, Shaw Blvd., Mandaluyong City|
|Cherry Mobile Customer Solutions - Taguig||Unit 22 3rd Floor Puregold Taguig Gen. Luna St. Corner P. Cruz Brgy. Tuktukan, Taguig City|
|Cherry Mobile Customer Solutions - SM City Iloilo||3rd Floor Cyberzone Area, SM City Iloilo, Mandurriao, Iloilo City|
|Cherry Mobile Customer Solutions - Baguio||2nd Floor Baguio Center Mall Magsaysay Ave Corner Rajah Soliman St., Baguio City|
|Cherry Mobile Customer Solutions - Davao||3Rd Floor Gaisano Mall Of Davao, J. P. Laurel Avenue Bajada, Davao City|
|Cherry Mobile Customer Solutions - SM CDO Downtown Premier||3rd Floor SM CDO Downtown Premier Claro M. Recto Avenue Corner Osmeña Street Cagayan De Oro, Misamis Oriental|
|Cherry Mobile Customer Solutions - Robinsons Valencia||Level 2 Robinsons Place Valencia, Purok 15 Bagontaas Valencia City, Bukidnon|
|Cherry Mobile Customer Solutions - Cebu||2nd Floor M2 Business Center Escario St. Corner Clavano St. Cebu City|
|Cherry Mobile Customer Solutions - Bacolod||Eusebio Arcade, Corner Araneta Ave. Hernaez St , Bacolod, Negros Occidental|
|Cherry Mobile Customer Solutions - Calamba||2nd Floor Paseo Uno De Calamba Brgy. Paciano Rizal Calamba City Laguna|
|Cherry Mobile Customer Solutions - Dagupan||A. B. Fernandez Avenue Eastgate Plaza, Dagupan City|
|Cherry Mobile Customer Solutions - Dasmarinas||RVV Eighty Eight Commercial Center - 2/F, Unit 7 Jose Abad Santos Ave. Salitran 2, Dasmariñas City|
|Cherry Mobile Customer Solutions - Dumaguete||Filoil Foodnet, Bag-Ong Taytayan, Calindagan, Dumaguete City|
|Cherry Mobile Customer Solutions - Gen. Santos||Lourdes Llido Bldg. J. Catolico Sr. Avenue, General Santos City|
|Cherry Mobile Customer Solutions - Legazpi City||2nd Floor Rosauro Bldg, Landco Business Park, Brgy Capantawan, Legazpi City|
|Cherry Mobile Customer Solutions - Lipa||2nd Floor Big Ben J. P. Laurel Highway Lipa City, Batangas|
|Cherry Mobile Customer Solutions - Lucena||230 Merchan St. Lucena City, Quezon|
|Cherry Mobile Customer Solutions - Malolos||Central Point Plaza Brgy. Dakila Mc Arthur Highway Malolos, Bulacan|
|Cherry Mobile Customer Solutions - Tacloban||YPL Bldg 3 Door 2 P. Burgos St., Tacloban City|
|Cherry Mobile Customer Solutions - Zambaonga||Ground Floor Unit 7 Jasmin Tower Buenavista St. Cor. Mayor Jaladon St., Zamboanga City|
If there is no problem with the power button, please press and hold the button for more than 30 seconds without connecting any cables and then release it and plug into a charger. Kindly wait for about 2 minutes and see if the device LED lights (for T1 Style) or the device screen (for T2 Slim) shows the charging icons. If yes, you can press the button to restart it.