Frequently Asked Questions

What is CloudSIM technology?

Cherry Roam has partnered with GlocalMe, a solutions provider of CloudSIM technology. With CloudSIM technology, you no longer need to have a local SIM card in order to gain a local internet connection in your destination country. Simply avail any of the Cherry Roam data packages that match your destination and you can already connect to the strongest network in the area. CloudSIM technology automatically switches to the strongest network depending on their strength giving Cherry Roam users a strong and reliable internet connection.

What countries are included in your Cherry Roam Asia Multi-Country Pass and Asia Unlimited Day Pass?

Here is a list of the countries that are covered under the Asia Multi-Country Pass and Asia Unlimited Day Pass: Cambodia, China, Hong Kong, Indonesia, Japan, Korean, Laos, Macau, Malaysia, Myanmar, Singapore, Taiwan, Thailand, Vietnam.

What countries are included in your South Asia Multi-Country Pass?

Here is a list of countries that are under the South Asia Multi-Country Pass:

Bangladesh, India, Mongolia, Nepal, Pakistan, Sri Lanka, Kazakhstan.

In which countries can I use Cherry Roam?

Cherry Roam has coverage in more than 140 countries. Here is a list of countries where you can use your Cherry Roam travel pocket wifi:

Will you add more countries to your list of coverage?

While the coverage of Cherry Roam is already extensive, let us know which countries would you like us to add to our list. We would be thrilled to hear your feedback.

Can I use my data packages here in the Philippines?

No, you cannot use the Asia data package or the Asia Unlimited Day Pass in the Philippines. You need to have a local SIM card and make use of the microSIM card slot of your Cherry Roam device if you wish to use your Cherry Roam in the Philippines.

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