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Does Cherry Roam have a warranty?
Yes, Cherry Roam devices have a warranty of 1 year from date of purchase.
What is covered in the warranty?
Within one (1) year of purchase of a Cherry Roam travel pocket wifi, you are entitled to free repair for non-artificial damage. Customers may return their Cherry Roam device within seven (7) days from date of purchase if the device is found to be defective upon purchase. Customers are required to present their proof of purchase when availing of the warranty.
Where are your service centers?
Cherry Mobile Customer Solutions are located in key cities across the Philippines. You can find them in these locations:
| Location | Address |
| Cherry Mobile Customer Solutions - SM North EDSA | 4th Floor Cyberzone, SM Annex SM North Edsa, Quezon City |
| Cherry Mobile Customer Solutions - Las Pinas | Hernz Arcade 481 Real St. Alabang Zapote Road Almanza 1, Las Piñas City |
| Cherry Mobile Customer Solutions - Marikina | Unit 8 Mr Complex, Gil Fernando Ave., San Roque, Marikina City (Corner Marcos Highway) |
| Cherry Mobile Customer Solutions - Ermita | 103 Pearl Of The Orient Tower No. 1240 Roxas Blvd. Ermita, Manila City |
| Cherry Mobile Customer Solutions - Mandaluyong | 2nd Floor Mandala Park, Shaw Blvd., Mandaluyong City |
| Cherry Mobile Customer Solutions - Taguig | Unit 22 3rd Floor Puregold Taguig Gen. Luna St. Corner P. Cruz Brgy. Tuktukan, Taguig City |
| Cherry Mobile Customer Solutions - SM City Iloilo | 3rd Floor Cyberzone Area, SM City Iloilo, Mandurriao, Iloilo City |
| Cherry Mobile Customer Solutions - Baguio | 2nd Floor Baguio Center Mall Magsaysay Ave Corner Rajah Soliman St., Baguio City |
| Cherry Mobile Customer Solutions - Davao | 3Rd Floor Gaisano Mall Of Davao, J. P. Laurel Avenue Bajada, Davao City |
| Cherry Mobile Customer Solutions - SM CDO Downtown Premier | 3rd Floor SM CDO Downtown Premier Claro M. Recto Avenue Corner Osmeña Street Cagayan De Oro, Misamis Oriental |
| Cherry Mobile Customer Solutions - Robinsons Valencia | Level 2 Robinsons Place Valencia, Purok 15 Bagontaas Valencia City, Bukidnon |
| Cherry Mobile Customer Solutions - Cebu | 2nd Floor M2 Business Center Escario St. Corner Clavano St. Cebu City |
| Cherry Mobile Customer Solutions - Bacolod | Eusebio Arcade, Corner Araneta Ave. Hernaez St , Bacolod, Negros Occidental |
| Cherry Mobile Customer Solutions - Calamba | 2nd Floor Paseo Uno De Calamba Brgy. Paciano Rizal Calamba City Laguna |
| Cherry Mobile Customer Solutions - Dagupan | A. B. Fernandez Avenue Eastgate Plaza, Dagupan City |
| Cherry Mobile Customer Solutions - Dasmarinas | RVV Eighty Eight Commercial Center - 2/F, Unit 7 Jose Abad Santos Ave. Salitran 2, Dasmariñas City |
| Cherry Mobile Customer Solutions - Dumaguete | Filoil Foodnet, Bag-Ong Taytayan, Calindagan, Dumaguete City |
| Cherry Mobile Customer Solutions - Gen. Santos | Lourdes Llido Bldg. J. Catolico Sr. Avenue, General Santos City |
| Cherry Mobile Customer Solutions - Legazpi City | 2nd Floor Rosauro Bldg, Landco Business Park, Brgy Capantawan, Legazpi City |
| Cherry Mobile Customer Solutions - Lipa | 2nd Floor Big Ben J. P. Laurel Highway Lipa City, Batangas |
| Cherry Mobile Customer Solutions - Lucena | 230 Merchan St. Lucena City, Quezon |
| Cherry Mobile Customer Solutions - Malolos | Central Point Plaza Brgy. Dakila Mc Arthur Highway Malolos, Bulacan |
| Cherry Mobile Customer Solutions - Tacloban | YPL Bldg 3 Door 2 P. Burgos St., Tacloban City |
| Cherry Mobile Customer Solutions - Zambaonga | Ground Floor Unit 7 Jasmin Tower Buenavista St. Cor. Mayor Jaladon St., Zamboanga City |
