Frequently Asked Questions

What to do if my Cherry Roam travel pocket wifi cannot be turned off?

If there is no problem with the power button, please press and hold the button for more than 30 seconds without connecting any cables and then release it and plug into a charger. Kindly wait for about 2 minutes and see if the device LED lights (for T1 Style) or the device screen (for T2 Slim) shows the charging icons. If yes, you can press the button to restart it.

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