Frequently Asked Questions

How many devices can connect to my Cherry Roam?

All Cherry Roam travel pocket wifi devices can connect up to 5 mobile devices.

Can I change the network name of my Cherry Roam?

Changing of the network name is only applicable for Cherry Roam retail devices. Changing the network name of your Cherry Roam travel pocket wifi varies depending on the model of your device.

Cherry Roam T1 Style: While connected to your Cherry Roam device, open your browser and enter on the address bar and enter the new SSID (wifi name) and password. Make sure that the device you are using to change the network name is connected to your Cherry Roam device.

Cherry Roam T2 Slim: You may do this directly on your Cherry Roam T2 Slim device by going to Settings > Hotspot

Do I need to download the Cherry Roam mobile application?

Yes, you need to download the Cherry Roam mobile application available in iOS App Store and Google Play Store. You can monitor your usage and buy your data packages directly in the mobile app.

How do I know if I successfully paired my device with my Cherry Roam mobile application?

From your Cherry Roam app, select My Device. Then if you see your device IMEI reflected in the app, you’re already paired. Note: It will naturally indicate “Not connected” under Device Status if you do not have an activate data package or if you’re still in the Philippines.

How do I know if I successfully paired by Cherry Roam device with my Cherry Roam account?

You can check if your pairing is successful through your mobile app. Your device’s IMEI number should be reflected in MY DEVICE when you open your Cherry Roam mobile application account.

How to pair my device?

You can view our step-by-step guide here on how to pair your device.

Will the credits I loaded in my mobile wallet expire?

No, the load you have in your Cherry Roam mobile wallet will not expire.

Can I use Cherry Roam here in the Philippines?

Yes, you can use the Cherry Roam in the Philippines by using an active local SIM card.

Do you have a data package for the Philippines?

We currently do not have a data package for the Philippines, but we offer local connectivity via Cherry Prepaid, a local network operation in partnership with Globe Telecom, offering a bundled package with 36GB internet for 1 year. You may learn more about it here.

How much are your rates?

Cherry Roam offers flexible data packages for every type of traveler. There are two options from which you can choose: per GB or Unlimited Data. Here is our list of data packages:

What is the difference between Super China and China data packages?

Both Super China and China packages give users a high-speed and reliable internet connection when in China. But with Super China, users have VPN access that lets them use social networking sites that are inaccessible when in China.

Is Super China included in the Asia Unlimited Day Pass?

No, Super China is not included in the Unlimited Day Pass. The internet access for China that is included in the Asia Unlimited Day Pass does not have VPN Access.

Is the Unlimited Data really unlimited?

Yes, it is unlimited. However, we provide high-speed LTE for the first 1GB of data consumed per day, and provide [512MB/second] for data consumed after that, whilst other providers only provide 256MB/sec for data consumer above their daily fair-use policy.

What is Fair Use Policy and does Cherry Roam have it?

This is the policy set by local data providers that lets its users have a fair opportunity in using the internet. Cherry Roam follows the fair use policy of its partner data providers but it is ensured that browsing data will not be cut once Cherry Roam users has reached the data cap, only that the browsing speed will be affected and throttle down.

Cherry Roam’s fair use policy is set at 1GB whilst other are only at 500MB or 700MB. That is why it is important to also check what the FUP is of the provider you are using to ensure you receive the ultimate global wi-fi service.

How and where do I buy data packages?

You can purchase your data packages through the Cherry Roam mobile application that can be downloaded from the iOS App Store and Google Play Store.

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