Frequently Asked Questions

How to Rent a Cherry Roam Travel Pocket Wifi?

Go to http://cherryroam.com.ph/product/rental/

How much is the rental fee?
  • For 4G device: Rental fee is Php 50 per day and we will require a Php 2000 refundable deposit.
  • For 5G device: Rental fee is Php 100 per day and we will require a Php 3000 refundable deposit. Device insurance of Php 300 is also required.
Can I rent a Cherry Roam Travel Pocket Wifi with data package?

Yes, just go to http://cherryroam.com.ph/product/rental/ and select your desired rental package.

How to get my rented Cherry Roam Travel Pocket Wifi?

The Cherry Roam Travel Pocket Wifi Rental can be claimed via store pick up or delivery.
Delivery fee will vary depending on your delivery address / location.
For delivery within Metro Manila Php 150 and Php 250 for outside Metro Manila delivery.

How to activate my rented Cherry Roam Travel Pocket Wifi?

No activation needed, just turn on the device once you land in your destination, connect to wifi name and password located at device screen and you're all set.

My rented Cherry Roam Pocket Wifi is not working, what can I do?

Restart or charge the device, if still not working kindly contact our customer support at [email protected] or +63 962 079 5757 (Viber) | +63 996 817 7000 | +632 8567 3341

What can I do when my data on Cherry Roam Pocket Wifi is running out?

To extend your cherry roam data package during your rental period please go to our website http://cherryroam.com.ph/product/reload/ or contact our
customer support at [email protected] or +63 962 079 5757 (Viber) | +63 996 817 7000 | +632 8567 3341

How to return my rented Cherry Roam Pocket Wifi?

Kindly return the rented Cherry Roam Pocket Wifi three (3) working days after your travel period. Our sales staff will contact you after your travel date for the return process or you can check on user guide the delivery details.

What will happen if I did not return my rented Cherry Roam Pocket Wifi on time?

Customers who did not return the rented Cherry Roam Pocket Wifi on time will be charge Php 100/day until device is returned which will be deducted
from their Php 2000/ Php 3000 rental deposit. If having problem returning the device on time, please inform our customer support to avoid penalty.

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