An eSIM is a virtual sim card embedded inside smartphone. The difference between an eSIM and a traditional SIM card is that you download the eSIM to your phone instead of physically inserting a new SIM card into your device.
To ensure a smooth setup process, we recommend installing your eSIM just before your departure, as installation requires a stable Internet connection. Activation of the package only occurs when you use your eSIM in the country / region where it is eligible for connection.
Your eSIM data plan begins the moment you activate it on your phone and are within the eligible country / region for your package (and not when you install it). Only once activated do the number of days in your plan start counting down.
Your eSIM will last until you use up all the data or it reaches the end of the package validity (expiration date). Before purchasing, please make sure that the eSIM you select has the right amount of data and a long enough validity period for your needs.
A lot of factors can affect your internet speeds, this may include: specific location coverage such as underground, high number of users such as at a sporting event/ concert or priority from the local carrier.
If you believe it is not caused by such factor, we recommend that you do the following:
- Ensure Data Roaming is ON
- Ensure APN is correctly entered
- Restart your phone by turning it off and on again (not just by toggling airplane mode)
Temporarily set the connection to 3G then switch it back to 4G
No, you cannot install the same eSIM on multiple devices. Your eSIM can only be installed on one device, and most eSIMs can be installed only once. This means that if you remove the eSIM from your device, it will not be possible to install it again.
Yes! All our eSIMs support tethering/ personal hotspot!
If your personal hotspot does not work, please ensure that the APN settings on the “Personal Hotspot” section are filled. You can find the APN for your eSIM on your voucher.
