Frequently Asked Questions

How to Reload my existing Cherry Roam Travel Pocket Wifi?

You can reload via Cherry Roam app or go to

Disclaimer: We accept orders from 9:00AM-6:00PM. Philippine Standard
Time (Mon-Fri) and kindly expect maximum 2 hours of waiting time for reloading process. Orders place beyond 6:00PM Philippine Standard Time will
be process next working day. Customers who will place orders during weekend and Philippine regular holidays should expect maximum of 12 hours
of waiting time

How to reload/top-up using Cherry Roam prepaid voucher card?

Using your Cherry Roam app go to “Data Store” or “My Account” then select the “Top-up” box then select “VOUCHER CARD” at the bottom.

  • Manually type the 18-digit code in the blank space. After typing tap “Top-up now”
  • The successful top up message will flash. Tap ‘CONFIRM” and head back to see your updated/credited wallet balance.
  • Go to “Data Store” and select your destination
  • Select the package of your choice and pay
  • Purchased package will be displayed at “My Account > My Data” and at the Cherry Roam app home screen

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